Shop Policies:

Your satisfaction is my top priority, and I promise to do everything in my power to make sure you're in love with your purchase.  As a glass artist, I take extra care to ensure that your order is well packaged and shipped as securely as possible.

Returns and Exchanges:

I value your satisfaction with my hand blown glass jewelry and sculptures. If you need to return or exchange your purchase, reach out to me within 7 days from the date of receiving your item. Please ensure that the items are returned in their original state, securely packaged for the return shipment with USPS tracking. The cost of return shipping will be your responsibility. Upon receiving the returned items, I will issue a refund for the entire purchase price, deducting only the shipping fees.

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Cancellation of orders:  Not a problem if the package has NOT already been mailed!

Payment:

Credit card payments are accepted through Stripe. I will never see your credit card information.  Goimagine will also never see your information.

Shipping:

I  ship all packages out within 1-3 days of receiving your order for ready made items. Customs and Cremation orders have their own processing time. Each item is individually lampworked (hand blown) and photographed, so once it sells, it's gone forever, making room for the next similar but distinct piece with its own special color tones due to varying glass batches and oxygen-propane ratios. Grab your favorite before it's gone! What you see at the time of purchase is what you get for the ready made items.

Currently, I ship only in the USA using the new USPS Ground Advantage that includes $100 insurance.  I will ship to the address provided so please make sure you have the correct address in the order.  I am not responsible if an incorrect address is supplied.

Important:  I will mail your purchase within one to three business days,  but USPS may take longer than the estimated times due to the holidays.  Some packages are taking 2-3 weeks to arrive, depending on which sorting facility the package is routed through.

Cremation Art Projects have different needs. A USPS specialty collection box will be sent directly to you for you to send the ashes to me. Allow 2-3 weeks processing after I have received the ashes details will be discussed 1 on 1 when the order is received.

Custom Orders will be shipped 2-3 weeks after order is received. I will contact you via email if your customization options are unclear.

Privacy policy:  I do not gather or share your personal information.

Repairs:

In the rare event that the loop, or sculpture does break because of an accident- Simply collect all the glass pieces and send them back to me with $5 for return shipping, and I'll take care of the rest. I have a fix-once-free policy to ensure that you're always happy with your purchase- email me with pictures and we’ll work it out. Don't hesitate to reach out if you have any questions or concerns. I'm here to help, and I'm committed to my customers enjoying my art.

Care instructions:

It is glass, you can’t really hurt it through normal wear. Soap and water are sufficient if it gets greasy or dusty. The glass could get scratched on concrete, rock or diamond. So don’t rub it on hard surfaces.

I send out my pendants with a stainless steel chain, also mostly impenetrable and easily cleaned.